Returns & Cancellations

Return Instructions

Changed your mind? No problem - we're here to help! If you're not completely satisfied with your purchase, you can return your items within 30 days from the delivery date.

Upon receiving your order, please check if the items are in good condition and let us know immediately if there is any issue with your shipment. If your order is damaged, incomplete, or received incorrectly, please keep all packaging materials and contact us within 7 days. You can reach us by email at office@remos.at.

Return Policies:

- The items must be returned within 30 days.

- Please note that the customer is responsible for the return shipment until we have received it.

- We accept no liability for lost returns.

- Once the goods have arrived, the purchase price will be refunded to the account used to make the payment, provided the item is not damaged and shows no signs of use.

- Refunds for authorized returns will be made to the original method of payment. Refunds cannot be transferred to alternative cards or other payment methods.

- If a product is returned and the order included a free gift with the purchase, the gift must also be returned. Otherwise, the value of the free gift will be deducted from your credit.

- We ask you not to return the goods “freight collect” (recipient pays postage), as we do not cover these costs.

- If the goods deviate from the product description or have a material defect or production fault, the return costs will also be refunded.

To initiate a return or request a return label, simply send us a short email to office@remos.at or contact us at:

REMOS GmbH

Albert-Schädler-Straße 7

6800 Feldkirch

Austria

What happens if your package is refused or undeliverable?

For packages returned to us due to the following reasons, all shipping costs will be incurred, including:

• Packages that are undeliverable due to an incorrect address.
• Packages that are returned after three failed delivery attempts or not collected at the local parcel station.
• Packages that are rejected or returned to the sender. To avoid additional costs, please double-check your addresses and ensure that the recipient is aware of the incoming package.

How long does it take to receive your refund?

After receiving your return at our warehouse, it takes 7-10 business days to process your return. We will send you a confirmation email once your refund has been issued.