Shipping-Information
Frequently asked questions:
1. How much are the shipping costs?
(including VAT)
a. Deliveries within Germany, Austria, Liechtenstein and Switzerland:
Shipping costs Germany and Austria: € 3,90 - € 4,85
From an order value of € 50, we deliver to Germany and Austria free of shipping costs.
Shipping costs Liechtenstein and Switzerland: € 9,90
From an order value of 30€ we deliver to Liechtenstein and Switzerland free of shipping costs.
b. Deliveries abroad:
Shipping costs European Union: € 14,90
From an order value of 200 € we deliver free of shipping costs in the EU.
Shipping costs Great Britain: € 7,90 - € 45,00
From an order value of € 100 we deliver to Great Britain free of shipping costs.
Shipping costs USA and Canada: € 45,00
From an order value of € 400 we deliver free of shipping costs to the USA and Canada.
Shipping costs world: € 65,00
From an order value of € 400 we deliver free of charge to other countries.
2. How long does the delivery take and with which shipping service provider will my goods be sent?
| Country | Shipping service provider | Delivery time in working days |
|---|---|---|
| Austria | Austrian Post |
|
|
Austria |
DHL-Express* |
|
| Germany | DHL |
|
| European Union | UPS |
|
| European Union | DHL-Express* |
|
| Great Britain | DHL |
|
| Great Britain | DHL- Express* | 2 |
| USA, Canada | DHL-Express* |
|
| Switzerland, Liechtenstein | DHL |
|
| Switzerland, Liechtenstein | DHL-Express* |
|
*for shippment within 1 working day with DHL Express, the order must be received before 14:00.
3. Delivery information:
Please note that there is no delivery on Sundays and public holidays.
If you have ordered items with different delivery times, we will send the goods in one shipment, unless we have made different arrangements with you. In this case, the delivery time is determined by the item with the longest delivery time that you have ordered.
4. Terms of payment
For deliveries within Austria and Germany you have the following payment options:
- Prepayment by bank transfer
- Payment by credit card
- Payment by PayPal
- Payment by instant bank transfer
For deliveries abroad you have the following payment options:
- Payment by credit card
- Payment via PayPal
Our bank details:
Postbank Munich IBAN: DE51 7001 0080 0013 5558 00 BIC: PBNKDEFF
Volksbank Vorarlberg: IBAN: AT51 4571 0019 4306 7013 XX BIC: VOVBAT2B
If you have any questions, please find our contact details in the imprint.